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Rwanda to Launch New Mbaza System to Help Citizens Report and Track Their Issues
Minister of Local Government, Dominique Habimana, announced that Rwanda will soon launch a new digital system called Mbaza, designed to help citizens report and track their issues efficiently. The system is expected to be operational before the end of 2025, integrating with existing platforms like Irembo and CRVS to provide faster, reliable, and citizen-friendly services.
On Tuesday, 14 October 2025, Minister of Local Government, Dominique Habimana, responded to questions from Members of Parliament in the Chamber of Deputies about challenges observed in the delivery of civil registration services, highlighting the role of digital systems in bringing services closer to citizens.
Minister Habimana explained that in 2025, the CRVS (Civil Registration and Vital Statistics) system was launched to centralize all civil registration data digitally, in partnership with NIDA. According to him, all 416 sectors have now had their records fully digitalized.
“All data from the 416 sectors have been digitalized and immediately available for use. This allows civil registration services to reach citizens faster and more reliably,” Minister Habimana.
Minister Habimana announced that the new digital system “Mbaza” will replace the old e-Citizen platform, integrating with Irembo and powered by artificial intelligence (AI).
“The Mbaza system will track citizen issues in real time and include solutions to all problems identified in the previous system,” Minister Habimana
MP Mukabunani asked how the Ministry would help citizens who lost civil registration records and struggled to access services.
“Citizens will no longer need to go to court. They only need their ID and witnesses, and their documents will be processed efficiently at the sector level,” Minister Habimana responded.
On concerns about e-Citizen service delays and cases where citizens paid twice, Minister Habimana reassured lawmakers that the new Mbaza system would address such issues.
“The new Mbaza system will track all issues on time and provide solutions, ensuring no citizen pays twice due to delays,” he said.
Minister Habimana concluded by reaffirming that the CRVS, Digital ID-E, and Mbaza systems provide lasting solutions to the challenges that have long affected civil registration services.
“Our goal is to provide modern, citizen-friendly civil registration services, regardless of challenges with paper-based systems,” Minister Habimana.
